Office Manager

Summary

Farleigh School are seeking a confident, personable and efficient individual with excellent attention to detail to join our hard working and dedicated staff in the role of Office Manager.

Detail

As Office Manager, you will lead on the outward-facing day-to-day interaction with parents, and will directly manage the School Office Administrator and Receptionists and oversee the school’s day-to-day administrative function, including whole school administration, customer service, reception, visitor management, transport, event management and support the Deputy Head (Organisation with Pastoral Oversight) with boarding administration. This is a varied role with the opportunity to contribute to and collaborate with the whole school community.

We are seeking an individual to work full-time all year round. Working hours will be 37.5 hours per week, Monday to Friday, typically 8.30am to 4.30pm, with a 30-minute unpaid lunch break.

Particular Tasks & Responsibilities:

• Oversee the day-to day operations of the School Office
• Line manage the School Office Administrator and Receptionists, including conducting performance reviews, and supporting professional development
• To monitor workloads and allocate tasks effectively to meet the needs of the school, including ensuring that suitable cover is provided in Reception as required
• Lead on reviewing and improving office systems and processes
• Manage and maintain school information systems (e.g. iSAMS, Involve), including maintaining records in accordance with the school's record retention policy
• To own the central school email address, responsible for distributing incoming emails as appropriate and coordinating prompt and professional responses, maintaining high standards of customer service
• To coordinate effective external communication between the school, parents and external agencies
• To be proactive in ensuring the front office provides a professional and welcoming reception for all visitors, parents, and pupils, liaising with the Head of Admissions to enhance the welcome provided to prospective parents, including providing refreshment where appropriate
• Oversee visitor management systems, ensuring safeguarding and health & safety policies and procedures are followed
• Support the Deputy Head (Organisation with Pastoral Oversight) with the administration of boarding, ensuring systems and records are maintained accurately and all related correspondence with parents is actioned and recorded correctly
• Oversee the administrative support provided by the School Office Administrator to teaching and support staff across the school, including working with the Attendance Champion to ensure accurate registers are taken and absence trends identified

The ideal candidate will have:

Essential:

• Proven experience in office management or administration, preferably in a school or educational setting
• Strong leadership and team management skills
• Excellent organisational and communication abilities
• Excellent customer service and management skills
• Proficiency in using school management systems and Microsoft Office applications

Desirable:

• Experience with iSAMS or similar school information systems
• Knowledge of school census and statutory reporting requirements
• Experience supporting boarding administration
• Understanding of safeguarding, data protection, and health & safety regulation

Documents

• Office Manager - Candidate Information Pack PDF Document
• Farleigh Support Staff Application Form DOCX Document