Receptionist / Student & Visitor Services Officer

Summary

We are recruiting a friendly, organised, and customer-focused individual to join our Student & Visitor Services team. In this role you’ll play a key role as the first point of contact for pupils, parents, staff. Full time, 185 working days.

Detail

Would you like the opportunity to join a highly successful Surrey independent preparatory school? Would you like to work in a positive and inspiring learning environment? Are you an experienced, organised and customer focused office administrator or receptionist? This busy office-based role will offer you the opportunity to manage our school reception and take on a range of key administration responsibilities as well as providing day-to-day support to pupils, parents and colleagues.

We pride ourselves on the way in which we educate and support all our boys, and our Student & Visitor Services team is integral to our success. As the first point of contact for visitors and families, you will provide an exemplary reception service, greeting visitors, answering the phone and liaising with parents.

Your responsibilities will include welcoming and signing in visitors, managing telephone and email enquiries, supporting pupils throughout the school day and liaising effectively with parents and staff.

You will have primary responsibility for attendance administration, ensuring that registers are completed in a timely manner and absences are followed up appropriately. Additionally, you will need to be comfortable providing first aid care to pupils – training will be given.

This role would suit an experienced receptionist, customer service professional or administrator with excellent interpersonal, communication, ICT and organisational skills.

Experience in an educational environment is an advantage but not essential. The successful candidate will be approachable, calm under pressure and committed to delivering outstanding service to pupils, parents, staff and visitors.

The role is permanent, on a term-time-only including Inset Days plus two weeks during the school holidays which totals 185 working days per year (the equivalent of 37 weeks per year). The hours are 7.30am to 4.30pm including a paid lunch break. In addition, you are required to work two Saturday mornings per year for Prize Day and Open Morning. Holiday pay is included in the salary.

We offer excellent training and CPD opportunities, a generous pension scheme and an inclusive and supportive workplace.

Salary: approx. £30,000 - £32,000 FTE (£27,507 - £29,340 actual).

Please visit www.rokebyschool.co.uk/vacancies to download a job description and application form and discover more about working at Rokeby School. Your application together with a covering letter summarising your suitability for the role should be sent to Mrs Sinead Gaffney, Headmaster’s PA and Office Manager. Applications to be emailed to: headpa@rokeby.org.uk

Closing date: 20 July 2026. Early applications are invited and interviews will be held as soon as practicable. We reserve the right to appoint prior to the closing date. Initial interviews will be held online.

If you would like an informal discussion about the role, please contact Sinead Gaffney on 020 8942 5707 or headpa@rokeby.org.uk

Rokeby School, George Road, Kingston upon Thames KT2 7PB Telephone: 020 8942 2247

Rokeby School is committed to safeguarding and promoting the welfare of children and young people and expects its entire staff to share its commitment. In this role you will be in regulated activity and therefore the successful applicant will be subject to a satisfactory enhanced Disclosure and Barring Service criminal records bureau disclosure. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.

Short-listed candidates will be asked to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children.

Under the Rehabilitation of Offenders Act 1974 and the subsequent Exceptions Orders, all positions within the School are exempt. Further information on these points and our other general recruitment practices are in our Recruitment of Staff Policy on our website.

Registered Charity No: 312653

Documents

• Support Staff Application form September 2022 DOCX Document
• Reception JD July 2026 DOCX Document